Shipping policy
Return & Exchange Policy
At [ONE O ONE COLLECTION], customer satisfaction is our top priority. We work hard to ensure that every product you receive meets our quality standards. However, if you are not fully satisfied with your purchase, we offer a simple and transparent return & exchange process.
---
1. 7-Day Easy Return & Exchange
You can request a return or exchange within 7 days of receiving your order.
To be eligible:
The product must be unused and in its original condition.
All tags, packaging, and accessories must be intact.
Proof of purchase (order number, invoice, or screenshot) is required.
If your return does not meet the above conditions, it may be rejected.
---
2. Refund Process (Within 48 Hours)
Once your returned item is delivered to us and successfully inspected:
Your refund will be processed within 48 hours.
Refunds are issued via the same payment method used for the original order (unless otherwise discussed).
You will be notified through WhatsApp/SMS once your refund is completed.
Please note: Return shipping charges are not refundable (if applicable).
---
3. Exchange Policy
If you prefer an exchange instead of a refund:
You can request a size exchange, color exchange, or product exchange (depending on availability).
The exchange will be processed only after the original item is received and verified by our team.
---
4. Accessories Policy (No Return / No Warranty)
To maintain hygiene and quality standards, all accessories are sold as final sale.
This includes items such as:
Earbuds
Jewelry
Watches
Phone accessories
Any small wearable or electronic accessories
These items are not eligible for return, exchange, or warranty claims.
---
5. Damaged or Wrong Product Received
In case you receive:
A damaged product
A defective item
The wrong product or wrong size
Please contact us within 24–48 hours with unboxing pictures or video proof. We will resolve the issue quickly and send you a replacement or refund as needed.
---
6. How to Request a Return or Exchange
You can contact our customer support through:
WhatsApp: 03036262666
Our team will guide you through the simple process and provide you with the return address.
---
7. Notes & Limitations
Items purchased on sale, discount, or promotions may not be eligible for return (depending on product type).
Customized or made-to-order items are non-returnable.